Privacy Policy | Rosevow

At Rosevow ("we", "us", "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By using our website, you consent to the practices described in this policy.

1. Information We Collect

When you place an order or contact us, we may collect the following:

Personal Identifiers: Full name, email address, phone number
Delivery Information: Shipping address, PIN code, city, and state
Order Details: Items purchased, order value, payment method (COD/online)
Communication Data: Messages sent to us via WhatsApp, email, or our contact form
Technical Data: IP address, browser type, pages visited (via standard web analytics)

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Send order confirmation, dispatch notifications, and tracking details
Respond to your queries and customer support requests
Send promotional offers and new arrivals (only if you have opted in)
Improve our website and product offerings based on aggregate usage patterns
Comply with legal obligations under applicable Indian laws

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We share your data only in the following limited circumstances:

Courier / Logistics Partners: Your name, phone number, and delivery address are shared with our courier partners (e.g., Delhivery, Shiprocket) to facilitate delivery.
Payment Processors: Payment information is handled securely by our payment gateway and is not stored by us.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request by public authorities.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website may use local storage and cookies to maintain your cart, wishlist, and session preferences. These are essential for the shopping experience and do not track you across other websites. You can clear them at any time through your browser settings.

6. Your Rights

Under applicable Indian data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Opt out of marketing communications at any time

To exercise any of these rights, contact us at rosevow4u@gmail.com.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of our website after changes constitutes your acceptance of the updated policy.

Privacy questions?

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