Shipping Policy

1. Shipping Areas

We ship across India — to all states, union territories, and PIN codes serviceable by our courier partners. At this time, we do not offer international shipping.

2. Shipping Charges

3. Delivery Timeline

We choose the fastest route for delivery to ensure your jewellery reaches you as quickly as possible. Once your order is confirmed, please expect the following delivery timelines:

• Tricity (Chandigarh, Mohali, Panchkula): Delivery within 48 hours of placing your order.
• Rest of India: 6–8 days maximum (often sooner as we select express routes for shipping).

4. Courier Partners

We work with trusted courier services including Delhivery, Shiprocket, BlueDart, and India Post to ensure your order reaches you safely and on time. The courier partner assigned to your order depends on your PIN code and availability at the time of dispatch.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via WhatsApp or email. You can use this tracking number on the courier partner's website to monitor your shipment in real time. For assistance, contact us at rosevow4u@gmail.com or WhatsApp.

6. Cash on Delivery (COD)

We offer Cash on Delivery across most serviceable PIN codes in India. COD availability is determined at checkout based on your location. For COD orders, please keep the exact amount ready at the time of delivery. Repeated COD rejections without valid reason may result in future COD orders being unavailable for your address.

7. Damaged or Missing Orders

If your order arrives damaged in transit or goes missing, please contact us within 48 hours of the expected delivery date with:

• Your order ID
• A photograph or video of the damaged packaging/product

We will investigate with our courier partner and arrange a replacement or refund as applicable.

Still have questions?

Our team is here to help you 7 days a week.

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