Rosevow
Return & Exchange Policy
Last updated: June 2026
⚠️ Strict No-Return Policy (Exceptions Apply)
Due to hygiene and safety reasons, we strictly enforce a No Return and No Exchange policy. In the jewellery industry, some customers wear items for events/photoshoots and then attempt to return them, which is unhygienic and unfair to other buyers who deserve brand-new pieces.
We make exceptions ONLY if you are sent a Wrong Item or a Missing Item, which must be verified with an uncut unboxing video.
1. Eligible Exceptions
We will process a replacement or refund only under the following circumstances:
- Wrong Item Received: The item delivered does not match the product name/specifications in your order confirmation.
- Missing Item: The parcel packaging was intact, but one or more items from your order invoice are missing from inside.
- Severe Transit Damage: The item was broken or bent during transit, noticeable immediately upon opening the package.
2. Mandatory Unboxing Video Requirement
To verify the genuineness of any claim, you must record a video:
- The video must be completely uncut, unedited, and continuous (no pauses or transitions).
- Show the shipping label clearly on camera before opening.
- Show that all sides of the outer cardboard package / courier envelope are sealed and untampered with.
- Open the box on camera, inspect the item, and show the wrong/damaged or missing item count clearly.
⚠️ Without a continuous, uncut unboxing video starting from the sealed state, we will NOT process any return or replacement under any circumstances.
3. Allergic Reactions & Hygiene
All of our products are manufactured using premium gold/silver plating and hypoallergenic base metals. However, because skin chemistry varies, we cannot guarantee that a product will not react with highly sensitive skin. Since jewellery directly touches the skin, once an item is opened/worn, it cannot be returned for allergy reasons. We recommend reviewing materials (listed on the product page) before purchasing.
4. How to Submit a Claim
If you have received a wrong or missing item, please raise a claim within 48 hours of delivery:
- Prepare your Order ID and the uncut unboxing video.
- Send them via WhatsApp to +91 6239493835 or email us at rosevow4u@gmail.com.
- Once our team verifies the video, we will ship the correct item or issue a full refund within 3–5 business days. Reverse pickups will be arranged at our cost.
Need to submit unboxing proof?
Contact us on WhatsApp. Our support team is active daily.
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